At EnergyBet we take your privacy seriously. This Privacy Policy explains how we collect, use and protect personal information when you register, place bets, play casino games or otherwise interact with our services. We aim to be clear about the data we hold, why we hold it and how you can manage your privacy choices.
We collect a range of information to operate your account and provide our services. This includes personal data, technical data and transactional records, together with information generated by your activity on the site or app.
Personal data includes your name, date of birth, contact details, postal address and identity documents provided for verification. We also record account credentials, communication history and any information you give when contacting customer support.
Technical data covers device identifiers, IP address, browser and operating system, location information in limited cases, and usage data such as pages visited, game activity and time stamps. This data helps maintain service performance and security.
Transactional data includes deposits, withdrawals, bet history, wins and losses, payment method details and related financial information needed to process transactions and prevent fraud.
We use your data to create and manage your account, process payments, verify identity, detect and prevent fraud, provide customer support and comply with legal obligations. We may also use aggregated or anonymised information for service improvement and internal reporting.
We protect data using measures such as encryption in transit, access controls, staff training and secure storage. Access to personal information is limited to authorised personnel and trusted service providers who act on our behalf. We review security practices regularly to respond to evolving risks.
We use cookies and similar technologies to operate the site, improve functionality, measure performance and deliver relevant content. You can manage cookie preferences through your browser or via the settings provided on the site. Third-party analytics and advertising partners may also place cookies in line with your choices.
You have rights to access the personal information we hold about you, to request correction, to object to processing in certain circumstances and to request deletion or restriction. You may also withdraw consent where processing is based on consent and request a copy of your data in a portable format.
You can review and update much of your account information in your account settings. To request account closure, data deletion or to exercise other rights, contact our support team at [email protected]. We will respond to requests within a reasonable time and will explain any legal or operational reasons if we cannot comply fully.
We share data with service providers who support payments, identity checks, customer support, fraud prevention and technical hosting. We may also disclose information where required by law or to protect the safety of users. Aggregated or anonymised data may be shared for analysis without identifying individuals.
We may update this Privacy Policy to reflect changes in our services or legal requirements. Material changes will be posted on the site with an updated effective date and, where appropriate, notified to account holders. For questions about privacy or data handling, contact [email protected].
When you use Energy Bet services you agree to the terms set out here, subject to any additional notices that appear at the point of data collection.
