If you need help with account questions, payments, technical issues or general feedback, our support team is on hand to assist. Contact us for account-related enquiries, bonus and withdrawal help, or to report a technical problem. Our advisers aim to respond promptly and can guide you through verification, responsible gambling tools and security checks. Use the channels below for a quick reply or to escalate an issue to our support centre and offer a direct escalation path for complex cases.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, payments, withdrawals, verification) |
| General enquiries | [email protected] (site enquiries, feedback, promotions) |
| Affiliate enquiries | [email protected] (partnerships, offers, marketing) |
| Phone | +44 20 7946 0823 (UK line for urgent account help) |
| Working hours | Mon-Fri, 09:00-18:00 (response times may vary) |
Email is our preferred contact channel for detailed enquiries, account issues or any case that needs documents or a full explanation. Please put a clear subject line and include up-to-date contact details, account ID and relevant attachments to help us resolve your request faster. Providing complete information reduces delays and means we can respond with the right guidance more quickly.
Our support team aims to respond promptly: most enquiries are answered within one business day. For straightforward requests you can expect a reply within hours, while more complex issues such as account verification, payment investigations or responsible gambling reviews may take longer depending on their nature. We appreciate your patience and will keep you updated until the matter is resolved.
We welcome your feedback, suggestions and ideas to improve the site. Please tell us about problems you encounter, features you’d like to see or ways we can make navigation and promotions clearer. All submissions are read carefully and used to shape updates and improve the experience for players in the UK. Thank you for helping us make the site better.
