These Terms and Conditions set out the rules that govern your use of the EnergyBet platform and explain the relationship between you and us. We provide online sportsbook and casino services and set out the rights and responsibilities that apply to all users. By registering an account or placing bets with Energy Bet you agree to comply with these terms and any additional rules that apply to specific products or promotions.
You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Do not share your password or allow others to use your account. We may require identity verification and supporting documents at any time to confirm your identity or payment details; account access may be limited until checks are complete. You must notify us promptly if you suspect unauthorised access or if your contact details change.
To use the service you must meet the applicable age and jurisdictional requirements and be legally permitted to gamble where you are located. Only one account is permitted per person, household and device unless agreed otherwise in writing. We may refuse registration or close accounts where eligibility cannot be established or where legal restrictions apply.
Use our site and services only for lawful, personal gambling activity. You must not attempt to manipulate outcomes, exploit promotions unfairly or collude with other users. Abusive, fraudulent or suspicious behaviour may result in stake denial, account restriction or closure. Do not attempt automated access, scraping or any activity that disrupts service.
All promotions and bonuses are subject to specific terms shown with each offer. Bonus funds are usually held in a separate bonus balance and may be subject to wagering requirements, game-weighting and maximum bet limits while active. We reserve the right to withdraw, vary or refuse any promotion where we reasonably suspect abuse, error or breach of these Terms.
Payments must be made using methods accepted in your account area. Deposits are credited in line with the stated processing times for each method. Withdrawals are subject to verification checks and may be delayed until we complete required identity, source-of-funds or security checks. We may apply deposit and withdrawal limits and temporarily hold funds where we suspect irregular activity or to comply with anti-money-laundering checks.
If you have a dispute about your account, an outcome or a transaction you should contact our support team in the first instance. We will investigate and aim to provide a timely response. If a resolution cannot be reached through customer support we may offer escalation to an internal complaints process. Where applicable, disputes may be handled by an independent dispute-resolution service identified in our complaints procedure.
We may update these Terms periodically to reflect changes in law, business practice or services. We will notify registered users of material changes in the manner described in our account settings or by email. Continued use of our services after notification constitutes acceptance of the revised Terms. If you do not accept changes you should stop using the service and close your account in accordance with the account closure process.
